FAQs

Cost and Payment

How do I pay for Telehealth.Direct?

Payment for Telehealth.Direct subscription is by credit card only. All major credit card are accepted, including Visa, MasterCard, AMEX, Discover card. This subscription enables 24/7 access to MeMD nationwide telehealth services. Telehealth.Direct collects your $9.95 subscription fee via monthly recurring credit card billing which enables you + five (5) loved ones of your choosing to access MeMD telehealth-care.

Are copays due at time of service?

Copays must be paid at time of service (copayments paid to MeMD – all major credit cards accepted, including FSA/Flex card if applicable):

  • $15 per medical consult (if under 18 parent or guardian must be present)
  • $65 for 50-minute Talk Therapy sessions (for age 18+ only)
  • $229 Psychiatry (for age 18+ only) for initial 45-minute session / $99 for a 15-minute follow-up session

Does Medicare cover copays for telehealth provider services billed by MeMD?

At this time, no. Copays are the responsibility of the primary subscriber. Telehealth for medicare beneficiaries is a relatively new service and the landscape is evolving rapidly.

Access to Services

When will I have access to MeMD telehealth services?
You will have access to MeMD Teleheath services immediately upon completing Telehealth.Direct enrollment and then registering directly with MeMD.

Who has access to telehealth services?
The primary subscriber can grant access for themself and up to five additional loved ones. Eligible loved ones include anyone related to the primary subscriber, who is not older than the primary subscriber.

Do life partners have access to telehealth services or is marriage required?
Life partners have access to telehealth services.

Can I give access to children or grandchildren not living in my home?
Yes, you may give access to telehealth services to children or grandchildren not living at home. 

Treatment

What health conditions can MeMD treat?
MeMD provides care for many of the most common health conditions that affect the body and the mind.

If my condition cannot be treated through MeMD – can I still discuss it with a provider?
If it is not an emergency condition, yes. MeMD providers are able to offer medical advice, counsel you about your condition, and help you work through your treatment options.

I have anxiety, ADD, ADHD, or Depression. Can MeMD help me?
If you’re wondering whether you have anxiety or depression, you may speak with one of MeMD’s therapists and/or psychiatry providers about the condition and symptoms. They can help you identify the root cause of the issue, identify solutions for overcoming challenges, and potentially start you on a new regiment of medication (psychiatry providers only). If you are under the care of a health care provider already, MeMD providers may be able to refill your prescription on a temporary basis (as long as the medication is not controlled or otherwise against MeMD’s prescription policy).

Can MeMD fill out medical forms?
Most forms require an in-person exam. Common examples include driver’s forms, sports physicals and handicap assessments. If you have a different kind of form, it may be possible for MeMD providers to help you. Be sure to have as much documentation as possible to share with your provider. You can upload this information to your chart before you begin the consultation.

Can MeMD’s providers order lab tests?
Yes! If necessary, MeMD’s medical and psychiatry providers can order lab tests for you. It is your responsibility to complete the lab tests in person and have the results sent back to MeMD in a timely manner for the provider to review.

I have a sinus infection and a weird rash on my arm – can MeMD help me with both of these in one consultation?
Yes! MeMD’s board-certified medical providers are capable of treating multiple conditions per consultation. Please be advised that it is at the provider’s discretion if he/she feels comfortable treating both conditions, or if in-person care is more appropriate.

Prescriptions

Can my MeMD provider write me a prescription?
Yes! MeMD’s medical and psychiatry providers can write prescriptions when necessary and in compliance with MeMD’s prescription policy. MeMD providers can also temporarily refill your maintenance medications for up to 90 days within a six-month period. Please note that MeMD is not a replacement for your primary care physician or annual office checkup and MeMD is not an online pharmacy.

Any prescriptions written by MeMD providers will be electronically sent to a local pharmacy for purchase and pick-up. You may access and download a copy of your provider’s visit summary for your records within MeMD’s secure portal.

MeMD providers do not prescribe narcotic pain relievers, or other drugs listed as controlled substances by the U.S. Drug Enforcement Agency or regulated under State law. Review the DEA Controlled Substances Schedule if you are interested in a particular prescription and are uncertain if it is listed as a controlled substance. MeMD consultations treat the majority of common medical conditions; however, a small number of cases require an in-person visit for complete care.

MeMD’s licensed therapists do not provide prescriptions for emotional and mental health concerns.

What kind of medications can MeMD providers prescribe?

When appropriate, MeMD providers will electronically prescribe medications to treat your condition, which you can then pick up from your local pharmacy. Some common medications that MeMD providers prescribe include:

  • Amoxicillin
  • Augmentin
  • Azithromycin (Z-pack)
  • Bactrim
  • Ciprofloxacin
  • Diflucan
  • Erythromycin
  • Flagyl
  • Flexeril
  • Flonase nasal spray
  • Imitrex
  • Macrobid
  • Phenergan
  • Prednisone
  • Pyridium
  • Tessalon Perles
  • Zofran

Your MeMD provider will not prescribe or renew a prescription for controlled substances regulated by the U.S. Drug Enforcement Agency. Also, MeMD providers will not prescribe Tramadol, Carisoprodol, Fiorcet, Pseudoephedrine, and/or Armodafinil.

Patients, please be informed that MeMD is not a replacement for an office-based medical physical, nor is it an online pharmacy.

Will my provider be able to refill my prescription?
MeMD providers will discuss your health history and assess whether a refill is safe at the time of your visit or whether it’s prudent to see your primary care physician in person. The decision to provide a refill and the quantity is at the sole discretion of the provider. MeMD providers cannot start a regimen of maintenance medication. If continuing a regimen, they require proof of a recent prescription for all refills (e.g., photo of your most recent prescription bottle).

In general, providers cannot increase the initial dosage of a particular medication as suggested by your primary care physician. For your safety, our maximum refill policy is no more than a 90-day refill within a six-month period. Be sure to share any information you have about your health history and condition that may help facilitate your refill (such as recent lab tests or recent blood pressure readings).

Can MeMD providers send prescriptions to Canadian, online, or mail-order pharmacies?
MeMD providers can electronically send prescriptions to verified pharmacies within the United States, including mail-order pharmacies. We are unable to send prescriptions to Canadian pharmacies.

Can MeMD prescribe oxygen tanks, wheelchairs or durable medical equipment (e.g. scooters, splints)?
Generally, we cannot prescribe these items because they require monitoring, follow-up and an in-person physical assessment.

Are you able to prescribe referral notes for physical or occupational therapy?
Our providers cannot write any type of referral. Referral notes for physical or occupational therapy require an in-person evaluation.

Can MeMD prescribe maintenance medication?
Generally, this depends on your history and the provider’s assessment of the risks and benefits to you. If you are currently taking a maintenance medication, a MeMD provider can discuss your health history and assess whether a refill is safe at this time, or whether it would be prudent to see a provider in person. Maximum refill policy is 90 days within a six-month period.

Why doesn't MeMD prescribe narcotics, controlled substances and certain other drugs (e.g. Tramadol, Soma, Fioricet)?
Controlled substances have the potential for addiction and must be carefully prescribed. Due to the nature of telemedicine, we cannot monitor these risks, follow-up on a continual basis or provide an in-person assessment.

How to Use the Service

When should I use MeMD?

MeMD helps address common medical and behavioral health issues.

Urgent Care: You can use MeMD Urgent Care service line for non-emergency or low-acuity conditions that you would typically visit an urgent care, retail clinic or primary care provider for, such as the flu, a cold, allergies, strains and sprains. See a full list of the urgent care issues MeMD treats.

Talk Therapy: Our therapy lines can be used to address emotional and mental health concerns, such as depression or anxiety. See a full list of the behavioral health issues we treat. Talk therapy is for users 18+

Psychiatry: MeMD's Psychiatry service line offers talk therapy, medications, psychosocial interventions and other treatments through the convenience of a virtual platform. MeMD’s Psychiatry line is available to users 18+

How often are MeMD patients redirected to in-person care?

Less than 5% of visits are redirected to in-person care for appropriate evaluation.

Why do I need a webcam or video-enabled mobile app?

In some states, a video connection is required by law. Even where it is not required, a video connection allows MeMD’s board-certified medical/psychiatry providers and licensed therapists to deliver the best possible care. When a provider can see you, she/he can better assess your condition and monitor visual cues.

Please be advised that it’s at the provider’s discretion as to whether a video consultation is necessary.

A video connection can be made using your computer’s webcam, or through the MeMD app. For full instructions on setting up an appointment, log into your account.

I don't have access to video connection - is there another way the doctor can see my rash?

If your MeMD provider feels comfortable treating your condition via a phone-only visit, you may submit pictures online through your MeMD account that can be uploaded to your medical chart for review. If you are unable to do this yourself, one of our Care Coordinators can help.

I live in New York, but I'm on vacation in Florida - where should I request my medical visit?

You should request a consultation where you are currently physically located. The service line you select does not have to correlate with your home or billing address, it depends on where you are located at the time you request a visit. If a provider decides a prescription is necessary, the provider can electronically submit an e-prescription to the pharmacy nearest you.

My 6-year-old daughter is sick - can she use my account for a visit?

No, you will need to create a separate profile for any children, dependents or spouses. This ensures each person has his/her own medical profile and medical history. You can add profiles for up to five (5) loved ones at MeMD by logging into your account.

Can MeMD be my primary care provider?

Unfortunately, no. MeMD does want to support your care between office visits, though, such as when you are traveling or when you have a limited condition, such as an infection, flu or allergies that needs quick and convenient treatment.

Does my Insurance Cover MeMD?

MeMD accepts payment from FSA, HSA and HRA accounts, as well as personal debit and credit cards.

Who are the health providers?

MeMD physicians are medically trained, U.S. board certified in their specialties, licensed and credentialed. They hold bachelor’s (B.A. or B.S) and Doctor of Medicine (M.D.) or Doctor of Osteopathic Medicine (D.O.) degrees.

MeMD physician assistants are medically trained, NCCPA certified, licensed and credentialed. They hold bachelor’s (B.A. or B.S.) and Physician Assistant Studies (MPAS), Health Science (MHS) or Medical Science (MMSc) degrees.

MeMD nurse practitioners are medically trained, ANCC or AANP certified in their specialties, licensed and credentialed. They hold Bachelor of Science in Nursing (BSN) and Master of Science in Nursing (MSN) degrees.

MeMD behavioral health team of masters-level professionals includes experienced and accredited Licensed Professional Counselors, Licensed Clinical Social Workers, Marriage and Family Therapists and equivalent licensed professionals.

How much does a visit with MeMD cost?

Telehealth.Direct collects your $9.95 subscription fee via monthly recurring credit card billing which enables you + five (5) loved ones of your choosing to access MeMD Telehealth-care.

Copays are $15 per medical consult / $65 for 50-minute Talk Therapy sessions (for age 18+). A Psychiatry visit costs $229 for a 45-minute session, and $99 for a 15-minute follow-up session.

Can I get a copy of my medical records?

Yes! Simply log into MeMD’s member portal to print or download your medical records. MeMD stores medical records as PDF documents, so they are easy to keep or share with your physician.

Can you send my medical record to a designated person, entity or company?

MeMD and Telehealth.Direct are HIPAA compliant and have policies in place to prevent unauthorized disclosure of your protected health information. If you would like MeMD to send or disclose your medical records on your behalf to another person or entity, MeMD requires written authorization and signed consent. Additionally, if you would like to prevent specific disclosure of your protected health information to a specified person or entity, please let MeMD know. You may email hipaacompliance@memd.me and the HIPAA Compliance Officer can assist you with any authorizations, restrictions or privacy questions.

How is my information stored?

All data entered within MeMD’s application is securely and privately stored. Your password and other important data are protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol—the same type of security used by banks.

MeMD servers are housed in world-class, highly secure data centers utilizing state-of-the-art electronic surveillance and multi-factor access control systems. Data centers are staffed 24/7 by trained security guards, and access is authorized strictly on a privileged basis. Additionally, environmental security measures are in place to minimize disruptions to operation. MeMD’s data storage is spread across several geographic regions and availability zones, allowing us to stay operational during most failure situations, including natural disasters and power outages.

What are the requirements for using MeMD?

Please review the age requirements below for MeMD’s various service lines:

Urgent Care: MeMD users must be at least 18 years old or have a parent/guardian present at time of visit.

Talk Therapy: Talk Therapy is available to users 18+.

Psychiatry: Psychiatry is available to users 18+.

A valid email address is required to create your MeMD account, and a valid credit card is required to request a visit if you are not part of a plan that covers the visit fee.

Users must have a high-speed Internet connection. MeMD works best with the following browsers: Chrome for computers, androids, and MacBooks; and Safari for iPhone/iPads

For video consultation, users must have a webcam or video-enabled mobile device.

Javascript and Cookies should remain enabled.

Can I cancel my appointment?

Yes. Patients must cancel a scheduled session at least 24 hours in advance of the session in order to receive a full refund. If the session is not cancelled before that time, the patient will be responsible for a missed session fee or the fees the patient’s insurer or other payor would have otherwise paid for the scheduled services had they taken place.

What if I'm late for my appointment?

Patients can miss up to 40% of their session time without (i.e. arrive late) and nevertheless continue to log on for their scheduled visit. The patient will then have the ability to complete the remaining 60% of their scheduled visit. The session will end at the originally scheduled time.

What happens if I miss my appointment?

If a patient has missed more than 40% of their scheduled visit, the clinician will no longer be made available to the patient, and the patient will be considered a no-show and will be responsible for a missed session fee or the fees the patient’s insurer or other payor would have otherwise paid for the scheduled services had they taken place.

How to Cancel

You can cancel future payments that have not been processed by calling 888-747-3808 or clicking Contact Us and selecting the “I need to cancel payments” option. Canceling future payments cancels the subscription, terminating access to MeMD’s national telehealth provider network for the primary subscriber as well as all additional members, effective one month after your most recent payment was received and processed and for which subscribers were eligible.